|What are the key characteristics of this
group that are relevant to consultation?
People and community groups who identify as Culturally
and Linguistically Diverse (CALD) will require the
consideration of language, cultural and communication
needs in the planning and design of consultation events.
|What are the implications of these characteristics
In the 2001 Census of Population and Housing, 20.4%
of Victorians, or one in five people aged five years
or over spoke a language other then English at home.
This highlights the importance of appropriate measures
to involve people from different cultural backgrounds
in every type of consultation.
Consulting with multicultural citizen groups and
individuals can require the acknowledgement and consideration
of the factors outlined below:
- the needs and aspirations of different groups,
such as women, new arrivals, refugees, youth, the
aged, people with disabilities and isolated people
- cultural expectations, gender roles and cross-cultural
- the different impact of immigration and settlement
processes on men and women of different generations
- how to use language and interpreting services
|What methods or approaches have you found
to be successful in accessing this group?
This information has been adapted from Maribyrnong
City Council's Consultation Framework 2000 and includes
different approaches to increasing the participation
of CALD community groups and individuals in consultation.
- Help citizens who have language difficulties by
arranging one or more of the following services:
- Commonwealth interpreting and Translating
- Victorian Interpreting and Translation Services
- On-site professional interpreters
- Bi-lingual staff
- Actively encourage the use of an interpreter whenever
officers judge that communication with a citizen
would be improved.
Promote the use of Telephone Interpreting Service
- Provide translation in relevant community languages
on the reverse side of all appropriate council correspondence
and offer assistance through an interpreter on request.
- Use a range of appropriate methods to publicise
council's services to people of CALD. These may
- Using the ethnic media
- Using existing community networks
- Targeting specific language groups through
educational talks, information sessions, etc
- Identify, develop and contribute to links with
CALD information sources, including media and other
public relations agencies
- Develop a better understanding of the languages
spoken by service users through regular analysis
of council data bases
|Have you needed to vary the 'standard'
methods to make them suitable for this group?
Some consultation methods are more appropriate in
attempting to target this group. For instance, large
public meeting can be an intimidating experience for
any person, but add to this language difficulties
and it results in a potentially isolating experience
for the participant.
The use of community
cultural development techniques or workshops/focus
groups are more appropriate ways to engage people
from CALD backgrounds. Community
exhibitions with interpreters and face-to-face
exchange may also way of increase their participation.
|Are there any further matters which are
relevant to consulting with this group?
Ongoing engagement of CALD organisations and individuals
in the municipality to increase participation in structured
consultations is important. Careful planning and relationship-building
is required. Such activities could include:
- maintaining contact with community groups and
organisations, such as Neighbourhood Centres, Migrant
Resource Centres and Ethnic Community Councils
- contact with English language teaching programs,
such as those provided by TAFE, and community-based
English language instructors
- establishing ongoing means of contact with relevant
peak or community bodies in the municipality (eg:
international students, women's and cultural groups).
- ensuring council attendance at ethnic community
functions where appropriate
- organising council displays in conspicuous areas
and at significant local cultural events
Communities' Council of Victoria is the peak non-government
body representing the views of ethnic communities
Office of Multicultural Affairs provides advice
to the Victorian Government on multicultural affairs,
immigration and community relations.